A blindfolded GM is a disaster
Governments restricted movements which made it impossible to travel. As a result, hotels suffered, and the pandemic had a massive negative impact. Hotels guests have returned to hotels this year, and travel is about to recover fully. However, hotels had to let people go during the pandemic since revenue had disappeared. In the past couple of years, hotels have experienced a knowledge drain. Getting former employees back into the industry and attracting new talents to hotels is difficult.