What is the %
The fee is a percentage of the total gross room revenue and payable at the end of each month. Our philosophy is that when room revenue is low, such as during the low season, we will help the hotel by charging less. When the hotel is successful the fee will be a little higher. Hotels that were closed due to Covid-19 did not pay anything and were able to use Demand Calendar for free.
Users
An unlimited number of users are included in all options. Any number of hotel team members, freelancers, and consultants are welcome as users. It is up to the hotel to decide. We want to encourage the use of Demand Calendar so no extra fees should prevent anyone from accessing vital information for making the right decisions.
Training and coaching
Initial remote training, when the hotel data is available in Demand Calendar, for four hours, is included in the fee. Onsite training, additional training, and coaching are available for an additional fee.
New functionality
Demand Calendar continuously develops new functionality that will be accessible for all customers and is included in the fee. Customers using a single module will get access to improvements in that specific module.
Interfaces to data providers
The hotel is responsible for providing data to Demand Calendar including to pay data providers for data, extraction of data, interfaces, and other costs charged by data providers. Demand Calendar does not charge for any interfaces to Demand Calendar.
Correct data is vital to every hotel for getting the right insights and information. It is included in the fee that Demand Calendar will verify all data sources and set-up of data transfers to Demand Calendar.
Support
Demand Calendar uses Google Cloud and guarantees the same uptime as Google. Demand Calendar monitors data transfers from data providers to Demand Calendar and will take action if data has not been transferred correctly. Hotels manage their data in different ways that could potentially cause problems. Demand Calendar will correct any problems reported by a customer within a reasonable time. All support is included in the fee unless the hotel or any of the data providers are in default.
