What needs to change in commercial work in hotels?
Hotel people are masters in finding excuses why something did not work out as planned or expected. One example is that we have all tried to blame the weather for explaining the unfavorable variance in revenue. Other examples are late cancelations, governmental restrictions, lack of staff members, sick leave, calendar effects, new supply, and endless other explanations. Fortunately, hotel people can never be held responsible for all these "Force Majeure" that happens all the time. We are all running like hell in the hamster wheel doing our job, and there is nothing we can do to prevent bad things from happening. At least, we can laugh a bit about how creative we are.